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STORE POLICY

Customer Care

At Al-Rahiyaah, we are committed to delivering the finest quality perfumes, attars, and bakhoor with a luxurious and spiritual touch.

  • Our customer service team is available to assist you with product inquiries, order tracking, and after-sales support.

  • You can reach us via WhatsApp/Phone: +91-99533 57124 or Email: zubairnizami@alrahiyaah.in.

  • We aim to respond to all queries within 24–48 hours.

Privacy & Safety

  • All personal details collected (name, address, phone number, email, and payment information) are used solely for order processing and delivery purposes.

  • Your information is stored securely and will never be shared with third parties without your consent.

  • Online payments are encrypted and processed through trusted gateways to ensure safe transactions.

Shipping Policy

  • We deliver across India. International shipping can be arranged on request.

  • Orders are dispatched within 2–4 business days after confirmation.

  • Delivery timelines vary between 3–7 business days depending on location.

  • Shipping charges are calculated at checkout and displayed before payment.

  • Customers will receive a tracking number once the order is shipped.

Return & Exchange Policy

  • We take pride in offering premium products. However, if you are not satisfied with your purchase:

  • Returns and exchanges are accepted within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Due to the nature of perfumes/attars, opened or used products cannot be returned.

  • Customers are responsible for return shipping costs unless the item was defective or damaged on arrival.

  • Once approved, refunds will be processed within 7–10 business days to the original payment method.

Wholesale Inquiries

  • We welcome bulk and wholesale orders for perfumes, attars, and bakhoor.

  • For special pricing, customization, and partnerships, please contact us at zubairnizami@alrahiyaah.in.

Payment Methods

  • We accept the following payment options:

  • Credit & Debit Cards

  • UPI / Net Banking

  • PayPal (for international orders)

  • Cash on Delivery (COD) – available in select regions

  • Offline Payments (on prior approval)

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